Customer Support Centre

Payment

• My card was declined. What do I do?
• How do I edit or remove my payment method?
• What payment methods do StreetAway support?

Refunds

• I've changed my mind. Can I get a refund?
• Can I get a refund for a voucher?
• How do I claim a refund?
• How long does this take?

Redeeming a voucher

• Do I need to print my voucher?
• I've lost my voucher
• The merchant won't accept my Voucher
• How do I use my Voucher?
• How do I view my Voucher?
• My phone died

Cancelation fees/Pre Authorisation

• How do I cancel a booking?
• What does Pre Authorisation mean?
• When am I charged a cancellation fee?

Purchasing/booking Live reservations

• What happens if an event is cancelled or rescheduled?
• When should I receive my order confirmation?
• The merchant is closed
• I would like to modify or cancel my booking
• I cannot get the booking or reservation I want
• My phone died

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Purchasing vouchers

• Can I buy vouchers as gifts?
• I have purchased a voucher but it not showing in my vouchers?

Feedback

• Do I always have to leave feedback?
• Can I amend feedback once submitted?

Trust and Safety

• How do I unsubscribe?
• Are my details secure?

General Enquiries

• I’ve entered my details but nothing is happening
• Who are StreetAway?
• How can I contact StreetAway?
• Where are StreetAway based?
• I am getting an error message when making a purchase?
• How does it work?

Account/Profile

• Can I edit or delete my saved payment card details?
• Can I save my payment card details?
• Can StreetAway deactivate my account?
• How do I change my password?
• How do I change my email?